If you encounter an error in the software, take the following steps:
Reload the page
Sometimes the problem is temporary and is resolved by reloading the page or trying again.Contact customer support
Write down details of the error: exactly what you were doing when it occurred, the message you received and the steps you can repeat to reproduce it. Then send a message to support. Include the error message and screenshots if useful. This helps us resolve the problem together or at least record it so our developers can investigate.You can easily contact us using the chat feature at the bottom right of the web app.