Navigate to the relevant member and select "Transactions and finance". Here you can add a service by clicking "Add product" in the top right of the screen.
A side panel opens where you can select the relevant service. Once selected, a new side panel opens where you configure the service for this specific member.
1. Basics
Name: If necessary, adjust the product name for this specific member (e.g. "Premium membership - Promotional rate").
Start date: Choose the date the membership officially begins and the member gains access to the facilities/classes.
Payment method: Select how the member will pay.
A. 'Send payment link': This sends a payment request by email to the member, who can then purchase the service through the link.
B. 'Payment link per installment': No automatic debit is taken; a payment link is automatically generated and sent to the member each payment period.C. 'Collect by SEPA direct debit': The amount is automatically collected from the member's bank account through SEPA direct debit.
D. 'Already received': This means you have already received payment outside the app, for example in cash or through another method.
E. Free product: You can also offer the product free of charge by selecting 'Free product'.Price per installment: You can keep the default "template price" ) or turn off the toggle to enter a different amount for this member.
Extra options: Use the toggles for:
Apply one-time fees: E.g. a registration fee.
Add extra services: Additional options.
Different first installment: Use this for promotions (e.g. the first month at half price).
2. Timing (direct debit and credits)
Debit on: Decide when the money is collected. You can choose the start date or a Fixed day (e.g. Day 1 of the month).
First debit: Check the date of the first payment. The system suggests this automatically based on your debit settings (in this case 01-04-2026).
Credits start on: Decide when the member receives their pass uses or credits. You can choose the Debit date or Start date. If the start date differs from the first debit date, we recommend linking this to the start date so the member does not have to wait too long to join classes or workouts, for example.
3. Settings (communication)
Email: * Send emails: Make sure this is on if the member should receive confirmations.
Send payment link automatically: This immediately emails the invoice/payment request to the member.
Add notes: Use this for internal notes about this specific assignment.
4. Cost overview (check)
Before pressing the confirmation button at the bottom, check the overview:
Today / at start: What must be paid immediately (€ 120,00), and when does access begin?
First invoice / first debit: Check the details of the first official installment, including the VAT breakdown.
Tip: pay close attention to the difference between the Start date (when the member can train) and First debit (when payment is collected).
You can also add a note when assigning the service that is visible only to you, for example: "This member receives a temporary discount as part of a promotion".
You can also add a message for the member, such as: "You have received this service at a special discount. Enjoy your workout!"
When you are ready, press 'Add product'. The member is then notified and can pay for the service using the selected payment method. If you selected the wrong product, you can easily change it by clicking 'Change' in the top right of the pop-up.