Has a member stopped temporarily or permanently? Set their relationship status to Inactive to keep their profile and history. You do not need to delete the member.
Before you start: manually choosing Inactive does not cancel a membership or stop invoices. The status is protected from automatic rules by default, while your company has Preserve manual statuses enabled.
In this article
What happens by default?
| Item | Default behaviour |
|---|---|
| Records and history | Kept. |
| App access for Inactive | Off; company policy and individual app permission determine the final access. |
| Manual status | Protected while Preserve manual statuses is enabled. |
| A membership becomes active again for a previously inactive member | Keep the current status; automatic activation requires an explicit choice. |
| Memberships and billing | Unchanged by a relationship status edit alone. |
Manually mark a member inactive
Go to Members and open the member.
Open General → Profile & contact.
Click Relationship status, choose Inactive and click Save.
Check Status management and the individual App access permission.
The member may no longer appear in the default active member list. Search by name and, if needed, use the Relationship status → Inactive filter to find the records.
Which status fits the situation?
| Status | When to use it |
|---|---|
| Trial | For a member in a trial period. |
| Active | For an active relationship with your company. |
| Paused | For a temporarily paused relationship. |
| Inactive | For a member who has stopped but whose records you want to keep. |
| Archived | For an archived record; use the relevant archive workflow. |
Last active refers to activity in FITsociety. That date does not tell you whether a membership is still running and is separate from the relationship status.
Protect the manual status or resume automation
Your manual edit is recorded under Status management on the profile. You can also deliberately protect the existing status with Protect current status. Choose Resume automatic rules when company rules may manage the member’s status again.
Check Settings → Organization → Member Status and Access → Status flow and access policy → Preserve manual statuses. Preservation is enabled by default. If your company disables it, automatic rules can overwrite manually protected statuses.
Under Recent status changes (up to 50), you can see the previous and new status, reason, date and time, and source or coach. Older changes may have no recorded origin.
Check memberships and app access separately
A manual status edit does not change memberships, invoices, products or credits. To end or pause a membership, manage it separately under Finance.
Inactive members have no app access by default, but your company can allow Inactive under Statuses with app access. The individual App access permission must also allow access.
To block login while keeping the status or membership as it is, use App access. No app access, disabled access and blocked access continue to block login regardless of which relationship statuses are allowed.
Activate the member again later
Find the member under Members, using the Inactive filter if needed.
Open General → Profile & contact, select the appropriate Relationship status, such as Active, and save.
Under Status management, decide whether to keep managing the status manually or resume automatic rules.
Check individual App access and which statuses company policy allows.
Separately check that the correct membership or product is active.
A membership becoming active again does not automatically make a previously inactive member Active by default. You can deliberately change the Membership active again rule; saved company rules and manual protection still apply. A status edit alone does not create a new membership.
Archived, blocked or removed records and registrations awaiting approval require their own restoration or approval workflow. Do not add the member again to bypass it. If you cannot edit these fields, ask an administrator to check your permissions.
For all default actions, access rules and login troubleshooting, see Member statuses and app access: automatic rules and memberships.