Calendar or class problems — frequently asked questions
Below are answers to the most frequently asked questions about the Calendar module. Is your question not listed? Start a conversation through the chat at the bottom right of the dashboard.
My calendar is empty or missing
If the calendar appears empty after loading:
Check which view you have selected: day, week or month. Sometimes the calendar is set to an empty day.
Check the date: click "Today" to return to the current week.
Refresh the page using Ctrl+Shift+R / Cmd+Shift+R. Classes only load after a full refresh.
Check whether your filters are active (e.g. a filter for one trainer or class type) that hide other classes.
Participants or registrations are not visible for a class
If you cannot see who has registered for a class:
Click the class in the calendar to open the detail window — the participant list is at the bottom.
Check whether the class has the booking type "Booking request" : registrations are then listed under Calendar → Incoming Requests and must first be approved.
Check whether members have a valid membership or credit package that grants access to this class.
Has a member registered but is not visible? Ask the member to restart the app and refresh the portal.
A member cannot register for a class
Check whether the class is visible to members (the "Visible in app" setting must be enabled for the class type).
Check whether the class still has places available (maximum capacity has not yet been reached).
Check whether the booking window is still open — some classes have a registration closing time.
Does the member have an active membership or credits valid for this class? Check under Members → the relevant member.
Ask the member to update the app to the latest version.
Deleting or editing a class
Click the class in the calendar and choose Edit or Remove.
For a recurring class choose whether you want to edit/delete only this class, all following classes or all classes in the series.
Please note: with "Delete everywhere", all future classes in the series are deleted. Registered members automatically receive a notification if notifications are enabled.
Unable to delete a class? Check whether you have the correct permissions as a coach (Settings → Employees).
Changing a class's end time or scheduled time
Click the class → Edit → adjust the start and end time → Save.
Want to change the time of a recurring class for all future sessions? Choose "All following classes" when saving.
You can also set a default end time for each class type through Calendar → Class types → edit the class type.
Google Calendar integration does not work or has disappeared
Set up the Google Calendar integration through Settings → Integrations → Google Calendar.
If the integration suddenly disappears, connect it again (remove the integration and add it again).
Changes in FITsociety are normally synchronized to Google Calendar within 5–15 minutes .
See also the article: Setting up Google Calendar synchronization.
Changing calendar colors or views
Set the color for each class type through Calendar → Class types → edit the class type → Color.
You can switch the calendar view between day, week and month using the buttons in the top right of the calendar.
Still having a problem?
Start a conversation using the chat at the bottom right of the dashboard. Specify the class involved (date, time and class type name) and add a screenshot if useful. We will help you as soon as possible.