Setting a cancellation policy for each class
For each class template, set the latest time a member can cancel and whether their credit is refunded.
📍 Go directly to the class overview: coach.fitsociety.io/calendar/settings/templates
Where do you configure this?
Go to Calendar.
In the top right, click the three dots (⋯).
Choose Edit / add classes.
Open the class template you want to change.
Click the tab Booking.
Go to the section Booking rules.
Cancellation policy options
Under Cancellation policy choose one of the following options:
No restriction – the member can always cancel (until the class starts) and receives the credit back.
Very flexible – cancellation is allowed until 2 hours before the start; no credit refund afterwards.
Flexible – cancellation is allowed until 24 hours before the start; no credit refund afterwards.
Moderate – cancellation is allowed until 48 hours before the start; no credit refund afterwards.
Strict – cancellation is not allowed; the credit is never refunded.
Custom – set the number of hours before the start until which cancellation is allowed.
Cancel button
Besides the cancellation policy, you can also configure the Cancel button . Choose Always visible so the member can always see the cancellation deadline. This prevents confusion and disputes.
Refunding a credit manually
Did the member cancel too late, but you still want to refund the credit? Go to the member profile → tab Finance → the relevant package → Adjust credits.
Tip
Communicate the cancellation policy at the start of the coaching process, for example in the welcome email. This prevents disputes afterwards.