Customizing company emails
FITsociety automatically sends several emails to members. You can customize the content of three email templates.
📍 Go directly to Company emails: coach.fitsociety.io/company/settings/emails
How do you get there?
In the top right, click the gear icon (⚙ Settings).
Click Company emails.
Available email templates
There are three templates you can customize:
New member (Self-registration) – the email a member receives after signing up themselves through your sales page.
New member (No account yet) – the invitation email sent when you manually add a member or after a data import. This email contains the link to download the app and activate the account.
Payment reversed by member – the email sent when a member has reversed a payment (chargeback).
What can you customize for each template?
Language – choose the language in which the email is sent.
Subject – the email subject line.
Content – the full email text.
You can use variables in the text, such as #{{clientFirstName}} and #{{companyName}}, which are filled in automatically.
General settings
Use the button General settings in the top right to set the sender name and reply address used for all emails.
Tip for the invitation email
The "New member (No account yet)" email is the first thing a member sees from you. Customize the text with:
A personal welcome message
An explanation of where to find the intake: Profile → Intake in the app
How the member can contact you with questions