Do my members automatically receive notifications about classes and bookings?

1. Bookings and payments (declined)

• Credit booking declined: You receive a notification if a booking fails because of insufficient credits.

• Paid booking declined: You receive a notification if a direct payment for a class or session fails.

2. Credit and session activity

• Member booked a session with credits: Confirmation when a session is successfully reserved using the current balance.

3. Cancellations and calendar

• Class cancellation notification: Updates about classes canceled by the coach or system.

• Calendar event notification: Messages about general scheduling/calendar changes or updates.

4. Class management and participation

• Class booking notifications: Includes all communication about requests, official confirmations and waiting list updates.

• Class participation change notification: Specific notifications when a member is manually added to or removed from a class list.

Important setting: Language

At the top of the screen is the Language option. It is important to set this correctly (Dutch in this case), because all the notifications above are sent in the selected language.

Both coach and member can change these settings as follows:

1. For the coach (desktop/web version)
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As a coach, manage your member's communication preferences as follows:

1. Log in to the fitness software and go to the Member overview.

2. Click the member's name to open their profile.

3. In the left menu, select the top option: General information.

4. Scroll to the Language & Communication block

5. Click Edit for this section.

2. For the member (mobile app)
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Members also control which emails matter to them. They do this on their own phone:

1. Open the fitness app and log in.

2. At the bottom right, tap the Profile icon (often a person or their own photo).

3. Find Manage emails in the settings list

4. Tap to open the overview with 7 toggles.

5. The member can move the toggles left (gray = off) or right (blue = on).