Where can you find a member's credits?
A member's credit balance is not directly visible in the member list. You can find the balance and full credit history through the member's profile.
How to view the credit balance
Go to Members and find the member.
Open the member profile by clicking their name.
Click the tab Finance.
Click Credits.
You now see the current balance, when credits were earned, when they were used and their expiry date.
What does the credits overview show?
Current balance — how many credits the member currently has.
When credits are added — the date new credits are added (depending on the setting: debit date or start date).
Usage per booking — which classes or sessions cost credits.
Canceled bookings — whether credits were refunded after a cancellation (depending on your cancellation policy).
When are new credits added?
Credits are automatically added on the date configured under Credits start on in the service:
Debit date — credits are added on the direct debit date.
Start date — credits are added on the membership start date (rather than automatically on the 1st of the month).
Do cancellations cost credits?
That depends on your cancellation policy:
Does a member cancel on time? The credit is then returned.
Does a member cancel too late? The credit is then not returned.
Have you configured No restriction ? The credit is then always returned, even for a late cancellation.
Are credits visible in the member list?
There is currently no credits column in the member list. If you would find this useful, you can submit it as an idea on the Wishlist.