Why does the member not appear immediately?
When you remove a member and then add them again, the process differs from the first time.
Adding for the first time: The member immediately appears in your member list and receives an invitation to download the app.
Adding again: The member does not appear immediately in your member list. This is because the member already has an existing FITsociety account, possibly containing personal data. For privacy reasons, the member must consent to being linked to your environment again.
How does the consent process work?
Add the member again through your dashboard
The member automatically receives an email with a consent request
Once the member confirms this request, they appear in your member list
Has the member not received the email?
Ask the member to check their spam folder
You can resend the consent request from the member profile in your dashboard
Accidentally removed a member: is the data gone?
You restore an accidentally removed member by adding them again with the same email address, rather than through a backup. Once the member is linked to your environment again, previous data such as measurements, progress photos, training plans and training history becomes visible again.
Then check the following, as you may need to configure these again:
Personal coach of the member (member profile → General).
Goal: starting weight, target weight and macros.
Bookings for classes: these may be missing and need to be scheduled again if necessary.
Unable to add the member again (for example, a message says the email address already exists), or is data missing afterwards? Contact support through the chat at the bottom right of the dashboard.